This Refund Policy applies to purchases of Reclaim Pro (Monthly, Yearly, and Lifetime), operated by dectables and sold through our reseller and Merchant of Record, Paddle.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date, no questions asked.
Free trial
Paid plans include a 7-day free trial where offered. You will not be charged during the trial. You can cancel any time before the trial ends to avoid being charged. If you forget and are charged on the first day of paid service, the 30-day money-back guarantee still applies.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Open Profile → Manage subscription inside the app, or
- Email support@bey-ou.life and we will help you through the process.
Refunds are returned to the original payment method. Processing usually takes 5–10 business days depending on your bank.
After a refund
Once a refund is issued, your access to Pro features (unlimited AI coach, advanced relapse-risk insights, and other paid features) ends immediately. Your free account and progress remain intact and you can continue using the free tier.
Subscriptions & renewals
You can cancel an active subscription at any time through the Paddle customer portal linked from your profile. Cancellation takes effect immediately and Pro access ends at the same time. Refunds for renewal charges follow the 30-day guarantee above; for charges older than 30 days, please contact us and we will review your situation on a case-by-case basis.
Statutory rights
Nothing in this policy limits your statutory rights as a consumer, including any rights under the EU/UK consumer right of withdrawal where applicable. For full payment and refund mechanics, see the Paddle Refund Policy.
Contact
Questions? Email support@bey-ou.life.